Shipping Policy

Shipping Policy

Thank you for choosing SapCard, a brand of WhiteBlack Limited, for your NFC business card needs. This Shipping Policy outlines our shipping practices, delivery times, and related information to ensure you have a clear understanding of our services.

1. Order Processing

1.1. Order Fulfillment: We strive to process and fulfill orders promptly. Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the date of purchase.

1.2. Customization: Please note that customization of NFC business cards may require additional processing time. Custom orders are subject to production timelines and will be shipped once customization is complete.

2. Shipping Methods and Times

2.1. Standard Shipping: Our standard shipping option delivers orders within approximately 7 business days from the date of shipment.

2.2. Expedited Shipping: Expedited shipping options may be available at an additional cost. Please contact us for expedited shipping rates and estimated delivery times.

3. Delivery Timeframes

3.1. Estimated Delivery: While we make every effort to deliver your order within the estimated timeframe of 7 business days, please note that delivery times may vary based on factors beyond our control, such as product availability, destination address, carrier delays, customs clearance, and natural disasters.

3.2. Maximum Delivery Period: In rare cases, delivery may take up to 10 business days, especially if there are unforeseen production delays or external factors affecting shipment logistics.

4. Tracking Orders

4.1. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number on our website or through the carrier's website.

5. Shipping Costs

5.1. Shipping Fees: Shipping costs are calculated based on the weight and dimensions of the products ordered, as well as the shipping destination. Shipping fees will be displayed at checkout before you complete your purchase.

5.2. Free Shipping: We may offer free standard shipping on qualifying orders. Please refer to promotional offers or contact our customer service team for details.

6. International Shipping

6.1. International Orders: We ship internationally to select countries. International shipping fees and delivery times may vary based on the destination country's customs regulations and import duties. Customers are responsible for any customs fees, taxes, or duties imposed by their country.

7. Delayed or Lost Shipments

7.1. Delayed Shipments: If your order is delayed beyond the estimated delivery timeframe, please contact our customer service team for assistance. We will work with the carrier to resolve the issue and provide updates on the status of your shipment.

7.2. Lost Shipments: In the rare event that your order is lost in transit, please notify us immediately. We will initiate a thorough investigation with the carrier to locate your shipment or arrange for a replacement order to be sent.

8. Force Majeure

8.1. Natural Disasters and Unforeseen Events: SapCard shall not be liable for delays in shipping or failure to deliver due to circumstances beyond our control, such as natural disasters, acts of war, civil unrest, or other force majeure events.

9. Changes to This Policy

9.1. Policy Updates: SapCard reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes to this policy will be effective when posted on this page.

10. Contact Us

10.1. Customer Support: If you have any questions about our Shipping Policy, need assistance with tracking your order, or have specific shipping inquiries, please contact our customer service team at sapcard.com/pages/contact